Pre-Order Policy
Last updated: 4 November 2026
What is a pre-order?
Some Funkysoap products are available to purchase before they are ready for immediate dispatch.
This may include products that are handmade to order, awaiting ingredients or materials, or awaiting delivery from our suppliers.
Products available for pre-order will be clearly identified on their product pages.
Payment for pre-orders
Payment is taken in full when you place your order, including any applicable delivery charges.
Your order will then be processed and prepared for dispatch.
Pre-order processing times
Each pre-order product will display an estimated dispatch timeframe or expected availability information.
For many handmade products, our usual estimated dispatch time will be 5–7 working days. However, some products may have different timescales.
The timeframe shown for the individual product takes priority over any general estimate.
Dispatch estimates are not guaranteed delivery dates.
Orders containing pre-order and in-stock products
If your order contains one or more pre-order items, your entire order will be held until all items are available and ready for dispatch.
We do not normally split orders into separate deliveries.
For example, if you purchase two in-stock products and one pre-order product, all three will be dispatched together once the pre-order product is ready.
Where an order contains multiple pre-order products, the longest applicable processing time will normally determine when the complete order is dispatched.
Delivery times
Pre-order processing times refer to the time needed before dispatch.
Once dispatched, the order will be sent using the delivery service selected at checkout.
Delivery transit times are additional to the pre-order processing period.
Supplier delays and unexpected circumstances
We aim to meet the estimated dispatch times shown on our website.
Occasionally, supplier delays, ingredient availability, manufacturing issues or other circumstances outside our reasonable control may affect dispatch.
If a significant delay occurs, we will contact you with an updated estimate and explain your available options, including cancellation and a refund where applicable.
Cancellations and refunds
Your statutory consumer rights are not affected by purchasing a pre-order product.
You may request cancellation before dispatch. Your rights to cancel and receive a refund will depend on the nature of the goods and applicable UK consumer law.
Made-to-order products are not automatically exempt from statutory cancellation rights. Any applicable exception for genuinely personalised or custom-made goods must be assessed separately.
If we are unable to fulfil your order, we will offer an appropriate resolution, including a refund where required.
Refunds will be processed using the original payment method in accordance with applicable law and our refund policy.
Contact us
If you have any questions about a pre-order or its estimated dispatch date, please contact Funkysoap using the contact details on our website.